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BlueStar

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BlueStar®, a Welldoc app, uses artificial intelligence (AI) to give individuals with diabetes personalized, real-time coaching. The user’s health data and clinical guidelines help form the app’s coaching messages.

Access to the BlueStar diabetes app requires an enrollment code supplied by the user’s health insurance plan, health system or employer.

For complete information, visit BlueStar by Welldoc.

App Category:
  • Diabetes Self-Management Tools &/or Education
Intended User:
  • Caregiver
  • Person with Diabetes

Using the app, users can:

  • connect over 400 compatible devices, such as glucose meters and CGMs (continuous glucose monitors)
  • get medication reminders
  • receive personalized AI coaching messages
  • record glucose numbers, blood pressure and weight
  • track sleep, meals and exercise
  • view and share data, trends and reports with care partners
  • view data on an Apple Watch.

Diabetes Self-Management Education and Support (DSMES) is structured around seven diabetes self-care behaviors, known as the ADCES7 Self-Care Behaviors®. Diabetes care and education specialists can help you set priorities and work with you on improving your own management in each of the following areas:

  • Healthy Coping - Staying positive about diabetes and self-care.
  • Healthy Eating - Consuming a wide variety of nutrient-rich foods for health.
  • Taking Medication - Adhering to prescribed medication in terms of timing, dosage, frequency, and duration.
  • Monitoring - Tracking data influencing diabetes outcomes.
  • Reducing Risks - Recognizing risks and adopting behaviors to prevent diabetes complications.
  • Problem Solving - Identifying and solving issues for better diabetes outcomes.

BlueStar is available for Apple and Android devices. There is also a desktop version for people who prefer a computer.

To use BlueStar, individuals must have access to:

  • a code from their health plan, provider or employer
  • internet or WiFi
  • a tablet, smartphone or computer.

Is BlueStar Safe and Secure?

Users need a password to log into their BlueStar account. Additionally, Welldoc uses encryption technology to protect personal information they transfer from the app to a secure server.

Compatibility with Electronic Health Records (EHR) systems:
Yes
Health Provider Access to Patient Data:
Yes
Secure Messaging or Communication Channels:
No
Device Integrations:

Compatibility with Electronic Health Records (EHR) systems: Yes

Patient data viewable by care partners: Yes

Secure messaging or communication channels: No

Device integration: Yes

IOS, Android, computer availability: Yes

Cost details for integration: Cost covered by provider, health plan or employer

IOS, Android, Computer Availability:
  • iOS
  • Android
  • Computer

The app cannot:

  • modify user data synced from connected devices
  • provide insulin dosage without a prescription   
  • replace care from a health care provider.

  • BlueStar is intended for patients under the guidance of a health care provider.
  • Setting up an account requires an access code from your care team, health provider or employer.
  • Your mobile device needs to have its most up-to-date operating software before downloading the BlueStar diabetes app. 
  • Users can sync the app with their pharmacy or patient portal instead of entering health data manually. Medications and lab results are imported directly into BlueStar.
  • Insulin users can access the BlueStar Rx version of the app for more detailed insulin management support. A prescription is required to access BlueStar Rx. 
  • There is a three-hour data delay when syncing a Dexcom CGM system to BlueStar.

 

Use in Practice:

How Can I Use BlueStar in My Practice?

BlueStar is for people with diabetes. However, care partners can review valuable patient data with the SMART Visit Report (SVR). Depending on the type of SVR providers request, data may include:

  • 30 days of glucose readings
  • medication lists and health data (blood pressure readings, body mass index [BMI], A1C)
  • seven-day food diary
  • automatic SVRs sent to care partners once, monthly or every three months. (EHR integration is also available depending on the platform your practice uses.)

How Does the BlueStar App Benefit My Patients?

BlueStar can help users establish healthy eating patterns with:

  • diabetes-friendly recipes
  • food recognition software, which logs a meal after users upload a photo of it
  • interactive food diary
  • meal planning and grocery lists
  • restaurant menu guides
  • real-time AI coaching to help users select foods that keep their glucose in range
Professional Portal Availability:

Care partners can view patient data via SMART Visit Reports or EHR integration. 

There is no cost for the user. The user’s health system, employer or health plan pays for access to BlueStar.

  • Type 1 Diabetes
  • Type 2 Diabetes
  • Pre-Diabetes

Compliance:

BlueStar protects user health data per HIPPA regulations.

Regulations:

BlueStar is an FDA-cleared Class II Medical Device.

 

How Can I Get Support for BlueStar?

Welldoc offers BlueStar Quick Tips and an FAQ page for users searching for support. 

Customer Service Information

Phone: 888-611-4794

Monday - Friday, 8 am - 6 pm ET

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DISCLAIMERS: 

This site and its services do not constitute the practice of medical advice, diagnosis or treatment. Always talk to your diabetes care and education specialist or health care provider for diagnosis and treatment, including your specific medical needs. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. To find a diabetes care and education specialist near you, visit the ADCES finder tool.

ADCES and danatech curate product specifics and periodically review them for accuracy and relevance. As a result, the information may or may not be the most recent. We recommend visiting the manufacturer's website for the latest details if you have any questions.

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