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The mySugr app saves blood glucose readings and eliminates needing a physical logbook. People with an Accu-Chek Guide meter or Accu-Chek Guide Me meter can sync their glucose readings to the diabetes tracker log in the app.

In addition to glucose readings, users can log other health data on mySugr — like insulin dosages, meals and diabetes medications.

For complete information, visit mySugr.

App Category:
  • Clinical Practice Tools
  • Data Management Platforms
  • Device Manufacturer-Provided Companion Apps
  • Diabetes Self-Management Tools &/or Education
  • Medicine/Medication
  • Remote Monitoring
Intended User:
  • Caregiver
  • Healthcare Providers
  • Person with Diabetes

Free Features

Using the mySugr app's free features, users can:

  • automatically sync readings from a compatible Accu-Chek meter
  • enter meals, medication, insulin therapy and carbohydrate intake
  • integrate with Google Fit and Apple Health
  • log blood glucose readings (automatically or manually)
  • see an estimated A1C
  • sync with NovoPen® 6 and NovoPen Echo® Plus to automatically record insulin doses
  • view trends and reports.

Paid Features

mySugr offers PRO subscriptions. These paid features may include:

  • blood glucose reading reminders
  • bolus calculator and basal rates for insulin users
  • challenges to help users reach their health goals
  • meal photo logging
  • PDF and Excel reports to share with care partners
  • personalized, searchable database.

Thank you to Jennifer Smith RD, LD, CDCES for the Practice Pearls

mySugr is a fantastic tool for both the person with diabetes as well as the clinician who is trying to assist their patients with optimal management that meets lifestyle needs. Their goal is to “make diabetes suck less”. mySugr is designed by people with diabetes for people with diabetes which really makes a difference for a tool that will provide the benefit it suggests. With 27 languages supported, it really works to tackle challenges that go into daily life regardless of where someone lives.

In practice the most useful tools that mySugr provides are:
  • Data from many devices brought together in one user friendly database.
  • Syncs notes and data from CGM, insulin and medication for trend analysis
  • Pairs seamlessly with many of the Roche Accu-chek glucose meters
  • Roche Diabetes Care Platform allows mySugr users to share data with clinicians for remote between visit communication.
  • Meal Photo option in app to allow eval of previous meals and trends for future adjustment strategies around favorite meals.
  • Customizable app with tags and reminders allows individual personalized interaction with the mySugr platform.
  • Bolus Calculator to set up individual dose calculations – it is like pumping without a pump. (not available in all countries)
  • mySugr Analytics shows analysis of data points and patterns for the individual to learn from and make adjustments with their care team.
  • Compatible with Apple Health (iOS) as well as Android (Google Fit

Diabetes Self-Management Education and Support (DSMES) is structured around seven diabetes self-care behaviors, known as the ADCES7 Self-Care Behaviors®. Diabetes care and education specialists can help you set priorities and work with you on improving your own management in each of the following areas:

  • Healthy Coping - Staying positive about diabetes and self-care.
  • Healthy Eating - Consuming a wide variety of nutrient-rich foods for health.
  • Being Active - Making exercise a daily lifestyle habit.
  • Taking Medication - Adhering to prescribed medication in terms of timing, dosage, frequency, and duration.
  • Monitoring - Tracking data influencing diabetes outcomes.
  • Reducing Risks - Recognizing risks and adopting behaviors to prevent diabetes complications.
  • Problem Solving - Identifying and solving issues for better diabetes outcomes.

mySugr is available for Apple and Android devices. Automatic glucose reading syncing is only available to users with Accu-Chek meters.

For successful syncing of mySugr and Accu-Chek meters, users need:

  • Accu-Chek blood glucose meter
  • Android device running on Android 9 or newer
  • Apple device running on iOS 16.2 or newer
  • Bluetooth connection between their smartphone and the glucose meter.

Is the mySugr App Safe and Secure?

Yes, according to mySugr, the app meets the quality and security measures required by the General Data Protection Regulation (GDPR). The GDPR is a European regulation that guides the collection and processing of personal information.

Compatibility with Electronic Health Records (EHR) systems:
No
Health Provider Access to Patient Data:
Yes
Secure Messaging or Communication Channels:
No
Device Integrations:

Dexcom CGM (through Apple HealthKit), Accu-Chek meters and NovoPen® 6 and NovoPen Echo® Plus

IOS, Android, Computer Availability:
  • iOS
  • Android
  • Computer

The app cannot:

  • be viewed on an Apple Watch
  • replace regular visits with a licensed health care provider
  • sync with digital blood glucose meters other than Accu-Chek.

  • mySugr displays an estimated A1C once the user logs glucose readings three times a day for seven days.
  • mySugr PRO is free when you sync your compatible glucose meters with the app.
  • mySugr PRO subscription is required to access some features, like blood sugar reminders and a bolus calculator. Visit the mySugar app page to compare standard and PRO app features.
  • Smartphones should have the latest operating software for mySugr to operate efficiently.
  • Users must first share continuous glucose monitor data to Apple Health to sync with mySugr. Syncing Dexcom CGM data to mySugr is only supported on Apple devices through Apple Health. 

Use in Practice:

How Can I Use the mySugr App in My Practice?

Patients with mySugr PRO can export their data to email or printout for a care provider.

mySugr is part of RocheDiabetes Care, a company offering diabetes care products and services. Patients of providers using the RocheDiabetes Care Platform can connect their mySugr account to share data seamlessly with their providers. 

How Does mySugr Benefit My Patients?

mySugr can help users:

  • reach health goals by engaging in motivational challenges
  • remember to take their glucose readings
  • track meals and carb intake
  • understand their numbers with graphs and reports
  • view data to help them manage their glucose levels.
Professional Portal Availability:

The RocheDiabetes Care Platform allows providers to review data from their patients’ integrated diabetes management devices and apps, including mySugr. 

How Much Does mySugr Cost?

The app is free to download and use. However, purchasing an Accu-Chek meter to pair with the app is ideal because the meter can sync readings to the app. Users also get mySugr PRO for free when they pair a supported Accu-Chek meter.

  • Type 1 Diabetes
  • Type 2 Diabetes
  • Pediatric
  • Gestational

Compliance:

The app is HIPAA compliant. 

Regulations:

The mySugr Diabetes Tracker Log app is an FDA-certified medical device.

How Can I Get Support for mySugr?

mySugr has a Help Center and a User Manual for people looking for app support. 

Customer Service Information

Phone: 855-337-7847

Email: [email protected]

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DISCLAIMERS: 

This site and its services do not constitute the practice of medical advice, diagnosis or treatment. Always talk to your diabetes care and education specialist or health care provider for diagnosis and treatment, including your specific medical needs. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. To find a diabetes care and education specialist near you, visit the ADCES finder tool.

ADCES and danatech curate product specifics and periodically review them for accuracy and relevance. As a result, the information may or may not be the most recent. We recommend visiting the manufacturer's website for the latest details if you have any questions.

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