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T:Connect

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The t:connect mobile app gives t:slim x2 insulin pump users the ability to control their insulin pump from their smartphone. The app allows for convenient, discreet insulin boluses via a Bluetooth® connection, reducing the need for insulin pump interactions.

For complete information, visit Tandem Diabetes Mobile Apps.
App Category:
  • Device Manufacturer-Provided Companion Apps
  • Medicine/Medication
Intended User:
  • Caregiver
  • Person with Diabetes

Using the app, individuals can:

  • control t:slim x2 insulin pump functions, including insulin delivery
  • view the insulin pump display
  • receive push notifications and alerts
  • view glucose trends and current continuous glucose monitor (CGM) readings
  • upload pump data to their cloud-based t:connect account
  • view and share data with care partners. 

Who Is t:connect Best Suited for?

The app is for people with diabetes who:

  • use a t:slim x2 insulin pump
  • want to remotely request, stop or cancel an insulin dose from their insulin pump
  • prefer to use their smartphone to control the insulin pump rather than the pump screen.

Caregivers can use the app to deliver insulin doses to individuals with diabetes. For example, a parent can use the t:connect app to initiate an insulin dose for their child if they have:

  • access to the smartphone running the t:connect app (able to enter the passcode or face authentication)
  • the smartphone and pump within 20 feet of one another and an active Bluetooth connection
Caregivers should keep in mind that the insulin pump can only pair with one smartphone at a time.

Thank you to:  

Amy Hess-Fischl, MS, RDN, LDN, BC-ADM, CDCES University of Chicago Kovler Diabetes Center, Chicago IL for this Practice Pearl 

  • The app allows the user to have access to their glucose readings/current pump dosing and option to bolus directly from the phone
  • Before the pump can upload to Tandem Source, the current pump must be paired with the app itself
  • Confirm that the user is logged into the account – if not, the pump will not upload
  • In the event the pump has not been uploading to Source for over 1 week, ask the person to manually upload via their Tandem Source to ensure the information is more readily available.  Otherwise, it may take several days for the information to be visible.

Diabetes Self-Management Education and Support (DSMES) is structured around seven diabetes self-care behaviors, known as the ADCES7 Self-Care Behaviors®. Diabetes care and education specialists can help you set priorities and work with you on improving your own management in each of the following areas:

  • Taking Medication - Adhering to prescribed medication in terms of timing, dosage, frequency, and duration.
  • Monitoring - Tracking data influencing diabetes outcomes.
  • Problem Solving - Identifying and solving issues for better diabetes outcomes.

The t:connect mobile app is free to download on Apple and Android devices. Users should have wireless internet access to download the app and upload data to the cloud. The app also requires a Bluetooth connection between the smartphone and the t:slim x2 insulin pump.

To be able to initiate an insulin dose from the app, users must:

  • get a prescription from their provider
  • have a compatible smartphone and operating system
  • update the t:slim x2 insulin pump software
  • complete the necessary online training videos from Tandem Diabetes Care.

Is t:connect Safe and Secure?

Users must enter their t:connect account credentials to log into the app. Tandem Diabetes uses best practices, including encryption, to protect user data.

Compatibility with Electronic Health Records (EHR) systems:
No
Health Provider Access to Patient Data:
Yes
Secure Messaging or Communication Channels:
Yes
Device Integrations:

Device Compatibility

IOS, Android, Computer Availability:
  • iOS
  • Computer

The app cannot:

  • dismiss insulin pump alerts and alarms
  • initiate insulin delivery from an incompatible smartphone
  • deliver an extended bolus or quick bolus
  • pair with older Tandem insulin pumps, including t:slim, t:slim G4 or t:flex.

  • Users must complete a training module to update the t:slim x2 insulin pump software. This also allows access to the insulin delivery feature on the app.
  • The app requires a compatible smartphone and operating system. View device compatibility information.
  • The smartphone running the t:connect mobile app should be within 20 feet of the insulin pump to maintain the Bluetooth connection.
  • If the Bluetooth connection is lost, users should refer to the insulin pump screen, not the app, to make therapy decisions.

Use in Practice:

How Can I Use t:connect in My Practice?

The t:connect mobile app is for people with diabetes using the t:slim x2 insulin pump. Providers may view app-collected data uploaded to the user’s cloud-based t:connect account.

How Does the t:connect App Benefit My Patients?

The t:connect mobile app allows users to request, stop or cancel an insulin dose without directly interacting with their insulin pump. Users can also discreetly view insulin and CGM data on their smartphones. 


Professional Portal Availability:

Health care providers with a t:connect HCP™ account can view patient data and reports from a computer.

Patients can grant data access to HCPs in one of two ways:

  1. Connect the insulin pump to the HCP’s computer a single time.
  2. Enter their t:connect account login credentials following an email request sent from their provider.

Downloading and using the t:connect mobile app is free.

To download, visit:

  • Type 1 Diabetes
  • Pediatric

Compliance:

Tandem Diabetes protects user health information per HIPAA regulations.

Regulations:

The t:connect app is an FDA-cleared smartphone app that can initiate insulin delivery on an iOS or Android device.

Technical Support

Contact technical support 24/7 at 877-801-6901.

Customer Service

Tandem Diabetes Care – Contact Us 

Tandem Mobile App Support

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DISCLAIMERS: 

This site and its services do not constitute the practice of medical advice, diagnosis or treatment. Always talk to your diabetes care and education specialist or health care provider for diagnosis and treatment, including your specific medical needs. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. To find a diabetes care and education specialist near you, visit the ADCES finder tool.

ADCES and danatech curate product specifics and periodically review them for accuracy and relevance. As a result, the information may or may not be the most recent. We recommend visiting the manufacturer's website for the latest details if you have any questions.